Contact & FAQ

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FAQ

Frequently Asked Questions

Everything you need to know about MagnetixTiles.

Our metal photo tiles range from 8×8" (20×20 cm) to 24×36" (60×90 cm). Mix and match sizes to build your perfect wall.

Usually about a week. We'll send a tracking link to your email as soon as your order ships.

Our metal photo tiles are made from high-quality HD metal — crisp, vivid prints that look great on any wall.

Everything you need. Each order includes a magnet and a protective sticker for every tile you ordered — no need to buy anything separately.

You can return your MagnetixTiles within 100 calendar days of delivery for a 100% refund. Return shipping is at the customer's cost. Note: this policy doesn't apply to custom tiles made from your own uploaded photos.

Three simple steps:

1. Stick the Protective Leaf to your wall and press firmly to remove any air bubbles.
2. Peel the foil and press the magnet onto the Protective Leaf for at least 5 seconds.
3. Hang your tile, step back, and enjoy.

A printed guide comes with every order.

Yes — we currently ship to 100+ countries worldwide.

Not at all. The protective leaf uses a gentle adhesive that won't damage paint or leave marks when removed. No nails, no drilling — completely wall-safe.

Yes! Reach us via live chat on this page or email us at info@magnetix-ai.com — we're always happy to help.